ServiceNow is the AI platform for business transformation, streamlining and automating enterprise workflows across IT, HR, customer service, and beyond. At Xcession we ensure you and your teams get the most from your investment, whether you are at the start of your ServiceNow journey or building on existing foundations.
How We Optimise ServiceNow for Your Business
We help you unlock ServiceNow’s full potential by integrating ITIL processes with automated workflows. This reduces manual effort, streamlines operations, and improves service efficiency.
A well-configured Employee Centre provides end users with easy access to critical services. We design and implement intuitive, user-friendly portals that enhance self-service and improve overall user satisfaction.
"With Xcession support Amlin Business Services has been able to transform our capabilities as a service provider to the MS Amlin business. Xcession have been instrumental in the FIT programme, and continue to be our ServiceNow tooling partner for 2024 and onwards."
Brendan Heggarty - Head of IT Service and Risk
We help you leverage Now Assist, ServiceNow’s AI-powered solution, to drive automation, increase efficiency, and improve decision-making across your service teams. Our expertise ensures you get the most out of Now Assist’s capabilities, including:
- Automated fulfilment of service requests – Reducing manual effort and accelerating response times.
- AI-driven incident ticket handling – Using predictive intelligence to categorise, prioritise, and resolve incidents faster.
- AI-powered analytics – Providing real-time insights to enhance service performance and decision-making.
- Virtual Agents powered by Now Assist – Enabling AI-driven self-service for end-users and reducing service desk workload.
- Agentic AI for enhanced productivity – Supporting service teams with AI-driven recommendations and automation-first workflows.
A robust Configuration Management Database (CMDB) is essential for service-centric operations. We help you establish an integrated CMDB that acts as a single source of truth, improving IT operations management (ITOM), IT asset management (ITAM), and software asset management (SAM).
ServiceNow is more than just an ITSM tool—it’s a business-wide platform. We help you extend its capabilities into:
- HR Service Delivery (HRSD)
- Security Operations (SecOps)
- Governance, Risk, and Compliance (GRC)
- Digital Employee Experience (DEX)
- Customer Service Management (CSM)
- Custom app development for tailored business needs
A successful ServiceNow Centre of Excellence (CoE) is key to maximising long-term value. At Xcession, we support organisations in creating and scaling their own CoE, equipping them with the right skills, governance, and best practices to drive continuous improvement.
Our highly skilled ServiceNow experts work alongside your teams to:
- Define your CoE strategy – Establishing a clear vision, structure, and governance framework
- Provide expert resources – Offering access to top ServiceNow talent to upskill your team
- Develop best practices – Ensuring alignment with industry standards and platform capabilities
- Embed automation and AI – Helping your CoE harness the latest innovations
- Ensure long-term success – Supporting you through a maturity journey that enhances ROI over time
Let’s Talk
Whether you're looking to optimise your existing ServiceNow platform or exploring a new implementation, Xcession is here to help.
Get in touch today to discuss how we can support your ServiceNow journey.