Freshservice is a cost-effective, high-capability ITSM & ESM platform that helps IT leaders improve service delivery, increase agility, and enhance productivity. With its predictable pricing, faster implementation, and built-in AI capabilities, Freshservice is a powerful alternative to more complex, expensive ITSM tools.
At Xcession, our expert consultants ensure you maximise your Freshservice investment. Whether you’re implementing Freshservice, expanding it beyond IT, or optimising existing processes, our team provides advisory, implementation, and ongoing support services to help you realise greater value - faster.
Why Freshservice?
Freshservice is designed for organisations looking for a modern, easy-to-use platform with a lower total cost of ownership.
Key advantages include:
Predictible costs based on business needs.
Shorter, simpler deployment cycles for quicker value realisation.
Simplified configuration reduces the need for highly skilled developers.
A cost-effective licensing model for HR, Finance, Facilities, and more.
Pre-configured workflows for ITSM and beyond.
Intelligent automation and analytics available from day one.
Our consultants help organisations expand Freshservice beyond IT, ensuring it delivers enterprise-wide benefits.
“This fully supports our strategic direction and greatly enhances our capability to provide even better services and outcomes to our clients. Working with Xcession has been seamless, pain free and insightful, giving us additional ideas for continuous improvement as we continue to grow.”
Tina Bugg – Hyde Park Solutions CSO
How Our Experts Help You Get More from Freshservice
Freshservice is designed for organisations looking for a modern, easy-to-use platform with a lower total cost of ownership.
Key advantages include:
Our consultants work closely with IT leaders to ensure Freshservice aligns with business goals. We help:
- Streamline service delivery – Optimising workflows for IT, HR, Finance, and Facilities.
- Accelerate deployment – Ensuring a smooth, rapid implementation with minimal disruption.
- Enhance automation & AI adoption – Helping teams leverage Freshservice’s built-in AI capabilities for efficiency gains.
Freshservice is designed to extend into the wider business. Our experts support organisations in:
- Adopting Freshservice for enterprise service management (ESM) – Extending ITSM principles to non-IT teams.
- Integrating Freshservice with other tools – Connecting it to ERP, HR, Finance, and Facilities systems.
- Optimising business processes – Using Freshservice’s OOTB capabilities to improve service efficiency.
Our team provides ongoing support to ensure Freshservice remains aligned with your evolving needs. We offer:
- Post-implementation support – Helping teams adopt, optimise, and expand their use of Freshservice.
- Custom configuration & automation – Enhancing workflows to maximise efficiency.
- Scalability & cost management – Ensuring organisations get the best value from their Freshservice investment.
Let’s Talk
Is Freshservice the Right Fit for Your Organisation?
If you're looking for a modern, cost-effective ITSM & ESM platform that delivers what you need—without unnecessary complexity, Xcession’s team of experts can help you succeed.
Let’s talk about how we can make Freshservice work for your business.