BMC Helix is a powerful, flexible ITSM & ESM platform, but many organisations struggle to realise its full value. IT leaders often need expert guidance to mature their use of Helix beyond ticketing, integrate AI-driven insights, and extend the platform across the organisation.
At Xcession, our consultants help organisations optimise, expand, and integrate BMC Helix to drive automation, intelligence, and operational efficiency. Whether you need strategic advice, implementation support, or ongoing optimisation, we ensure your Helix investment delivers measurable business value.
Why IT Leaders Choose BMC Helix
BMC Helix is designed to enhance IT operations and business service management through:
Accelerating service resolution with intelligent workflows and self-healing capabilities.
Providing anomaly detection, root cause isolation, and predictive remediation.
Streamlining applications and data workflows across IT, HR, Finance, and Facilities.
However, unlocking these capabilities requires a skilled team. Xcession provides the expertise to help IT leaders maximise automation, analytics, and service management capabilities within Helix.
"I would like to express my personal and most sincere thanks for all your hard work as without your knowledge, expertise and dedication, this would not have been the success that it has. It is a privilege to work with such a team of professionals."
Head of Service Delivery, Major broadcasting company
How Xcession helps you get more from BMC Helix
BMC Helix is more than a ticketing tool -it’s a complete service management platform. Our experts help you:
- Expand platform usage – Leveraging Helix for IT, HR, Finance, and Facilities services.
- Enhance automation and AI adoption – Using intelligent automation to improve service efficiency.
- Optimise workflows – Ensuring Helix aligns with your business processes and delivers measurable outcomes.
Helix is at its best when combined with BMC’s Discovery and AI-powered operations tools. Our consultants enable:
- Seamless integration of Discovery – Enhancing asset visibility and CMDB accuracy.
- AI-driven anomaly detection – Identifying issues before they impact service.
- Automated root cause analysis and remediation – Reducing service disruptions with proactive problem resolution.
BMC Helix requires ongoing improvement and optimisation to deliver long-term value. Our team provides:
- Expert-led service improvement programs – Driving continual enhancement across IT and business services.
- Scalability and integration support – Expanding Helix capabilities as your business grows.
- Operational stability and efficiency – Ensuring a high-performance, low-maintenance platform.
Let’s Talk
If you already have BMC Helix but need expert support to mature your implementation, integrate AI-driven tools, and drive continual service improvement, Xcession can help.
Let’s talk about how we can help you get more from your Helix investment.