Technology alone isn’t enough - IT leaders need a clear strategy to deliver, optimise, and evolve services that meet business demands.
Xcession’s Advisory & Consulting Services help you design and introduce an Operating Model that aligns people, processes, and technology, ensuring continuous improvement and long-term success.
Our Services
We assess your existing service model to identify strengths, weaknesses, and untapped opportunities. Engaging key stakeholders, we ensure your strategy is built on real business objectives.
A strong service delivery framework is key to success. We create a Target Operating Model that balances efficiency, user experience, and innovation—covering people, processes, and technology to build sustainable, scalable services.
A strategy is only as good as its execution. We develop a structured, achievable roadmap to transition from your current state to your ideal future, ensuring every step delivers measurable value—whether through incremental improvements or full transformation.
Sustained success requires governance, best practices, and continuous improvement. We help you set up a Centre of Excellence (CoE) to oversee service management, drive innovation, and integrate new features seamlessly into the business.
Well-structured processes drive strong service delivery. We refine and optimise ITIL-based workflows, including:
- Hardware & Software Asset Management
- Knowledge Management
- Problem Management
By eliminating inefficiencies and aligning processes with business goals, we enable faster, more effective service delivery.
Technology is only part of transformation—people make it happen. We ensure successful change adoption through:
- Clear communication and stakeholder engagement
- Comprehensive training programs
- Measurable KPIs to track business impact
This approach ensures IT and business-led initiatives deliver real value and drive lasting change.
AI is reshaping IT and business services, but success depends on readiness. We help IT leaders build AI-ready organisations by:
- Improving data quality for AI-driven automation
- Structuring knowledge to support Virtual Agents & AI-powered analytics
- Redesigning processes to integrate Generative AI technologies
With these foundations in place, your organisation can leverage AI to enhance service delivery, increase efficiency, and stay ahead of the competition.
Outcomes for IT Leaders
- A clear strategy to optimise service delivery
- Greater agility to adapt to business change
- Improved governance and continuous improvement
- Higher productivity for IT and business service teams
- A structured approach to integrating new technologies and features
Why Xcession?
At Xcession, we combine expertise, agility, and a people-first approach to help IT leaders implement, sustain, and evolve change. Our remote-first model delivers greater value at lower costs—without compromising quality. We work as your strategic partner, ensuring your IT investments drive long-term success.
Ready to build the future of IT service management?