Service Management and the Link to Better Customer Experiences
One of the most critical aspects of service management software is how it benefits customer...
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At Xcession, We Do Things A Little Differently
Enterprise Service Management. What's that? Isn't it just IT stuff? The answer is, "No, not really"...
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Enterprise Service Management Predictions for 2022 and 2023
The fact that the global pandemic changed the world forever doesn’t need...
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Work Isn’t a Place; It’s Something You Do
Whether to return to the office or not is the dilemma facing many businesses...
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Intelligent Process Automation for Financial Services
Intelligent Process Automation for financial services - AI-driven software bots will streamline almost every process...
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Why now is the right time for intelligent automation
Download our free How-to Guide to intelligent automation – no registration needed...
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Xcession, AutomationEdge deliver intelligent automation capabilities to IT
Xcession, a leader in Service Management and IT Operations, has been appointed an official partner for AutomationEdge, the developer of next-generation Intelligent Automation systems.
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ITSM Predictions for 2021: End-user experience, automation and self-service eBook
What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of...
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Trust in ITSM implementers plummets among customers with multiple systems
Customers using multiple ITSM systems are less likely to trust the IT service management...
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Avoid the double whammy of high costs and ineffective implementation in ITSM
IT efficiency remains a major objective for enterprises in every sector, all too-frequently...
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