Technologies
Our expertise in a number of technologies gives us the unique position of being able to
help you select the right technology solution for your business needs.
Technologies
Our expertise in a number of technologies gives us the unique position of being able to help you select the right technology solution for your business needs.
Supporting Digital Transformation outcomes
Your organisation’s digital shift requires an underlying Enterprise Service Management platform built for success. Xcession supports our customers’ initiatives in the following ways:
Improving Customer
Experience
Your customers expectation of digital services has changed significantly. Whether your initiatives are to increase self-service, implement chat or a chatbot, improve service awareness, support hybrid or remote working, Xcession will help you reduce response times and improve resolutions times.
Improving Business
Agility
Digital business cannot be held back by IT processes and tooling. Modern ESM platforms need to support cloud adoption, align with devops toolchains, and support rapid change. Xcession’s expertise in people and process alignment, implementing automation, and aligning workflows will ensure that IT is a major driver behind a rapidly changing business.
Extending service management
into the business
HR, Finance, Facilites, Customer Service – all areas of your organisation that can benefit from ESM practices. Xcession can extend existing or new tools to support each Line of Business, build cross silo and multi-process automations, allowing you to leverage best practice and make data driven change across your business.
Improving Service Management
Productivity
Doing more for the same or less is a constant challenge for all managers of ‘cost centres’. Improving agent productivity, reducing the time and effort required to fulfil key business processes, removing barriers between business silos, and integrating key applications are all areas of investment that will improve service delivery. Xcession can help you use AI to drive insights into in-efficiencies and then integrate, automate and optimise processes and tooling.
Supporting Digital Transformation outcomes
Your organisation’s digital shift requires an underlying Enterprise Service Management platform built for success. Xcession supports our customers’ initiatives in the following ways:
Improving Customer Experience
Your customers expectation of digital services has changed significantly. Whether your initiatives are to increase self-service, implement chat or a chatbot, improve service awareness, support hybrid or remote working, Xcession will help you reduce response times and improve resolutions times.
Improving Business Agility
Digital business cannot be held back by IT processes and tooling. Modern ESM platforms need to support cloud adoption, align with devops toolchains, and support rapid change. Xcession’s expertise in people and process alignment, implementing automation, and aligning workflows will ensure that IT is a major driver behind a rapidly changing business.
Extending service management into the business
HR, Finance, Facilites, Customer Service – all areas of your organisation that can benefit from ESM practices. Xcession can extend existing or new tools to support each Line of Business, build cross silo and multi-process automations, allowing you to leverage best practice and make data driven change across your business.
Improving Service Management Productivity
Doing more for the same or less is a constant challenge for all managers of ‘cost centres’. Improving agent productivity, reducing the time and effort required to fulfil key business processes, removing barriers between business silos, and integrating key applications are all areas of investment that will improve service delivery. Xcession can help you use AI to drive insights into in-efficiencies and then integrate, automate and optimise processes and tooling.
Our Services
Xcession is an expert ITSM service implementer, application managed services provider and consultancy service.
Advisory
Advance your business competitiveness with a trusted technology advisor that specialises in digitally transforming business processes. We are experts in People, Process and Technology alignment.
Implementation and Migration
We not only advise but convert vision into reality by implementing your tooling initiatives. Our experience of building some of the largest ESM platforms in Europe means you can rely on a fast, efficient, trouble-free implementation.
Value Realisation
If you are happy with your existing toolset but struggling to maximise it’s value, our expertise means we are able to support with a range of small, medium or large projects. Unlock ITIL processes, extend tooling into new lines of business or introduce shift-left initiatives like chatbot.
Integration
We not only implement ESM systems but also integrate with your most important Line of Business systems, ensuring joined up workflows and cross-silo efficiencies.
Managed Service
We offer an expert managed services team to help you run your ESM systems and support your organisation. We can help you ensure your technology is up-to-date and you have timely access to skills and experience to address issues related to cost, quality of service and risk. We will keep everything running and allow you the flexibility to change quickly in line with your organisation’s requirements.
Our Services
Xcession is an expert ITSM service implementer, application managed services provider and consultancy service.
Advisory
Advance your business competitiveness with a trusted technology advisor that specialises in digitally transforming business processes. We are experts in People, Process and Technology alignment.
Implementation and Migration
We not only advise but convert vision into reality by implementing your tooling initiatives. Our experience of building some of the largest ESM platforms in Europe means you can rely on a fast, efficient, trouble-free implementation.
Value Realisation
If you are happy with your existing toolset but struggling to maximise it’s value, our expertise means we are able to support with a range of small, medium or large projects. Unlock ITIL processes, extend tooling into new lines of business or introduce shift-left initiatives like chatbot.
Integration
We not only implement ESM systems but also integrate with your most important Line of Business systems, ensuring joined up workflows and cross-silo efficiencies.
Managed Service
We offer an expert managed services team to help you run your ESM systems and support your organisation. We can help you ensure your technology is up-to-date and you have timely access to skills and experience to address issues related to cost, quality of service and risk. We will keep everything running and allow you the flexibility to change quickly in line with your organisation’s requirements.
What makes us different?
We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.
With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.
We use only handpicked
experts with superior knowledge.
Our experience extends across implementing and maintaining some of the largest ESM systems in Europe. Our management team has over 100 years of combined knowledge, and our consultants are people we have known and worked with for many years.
We always act on behalf of the customer to provide solutions that meet their needs.
Our customers always come first. Unlike some technology suppliers, we won’t try to sell you unnecessary software just to hit sales targets and then charge hefty implementation bills.
Whether Fixed-Price or Time and Materials, our prices are extremely competitive.
We operate a fully remote business, and do not carry any of the traditional costs that other consultancies do. Our lack of offices and infrastructure allows us to pass these savings on to our customers. Depending on the requirement, we can use an appropriate mix of onshore and offshore consultants to minimise our charges.
We are not tied to a single technology supplier, which enables us to be fair, honest and direct, and offer a balanced view.
We represent the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. We are not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ESM solution for their needs.
What makes us different?
We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.
With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.
We use only handpicked experts with superior knowledge.
Our experience extends across implementing and maintaining some of the largest ESM systems in Europe. Our management team has over 100 years of combined knowledge, and our consultants are people we have known and worked with for many years.
We always act on behalf of the customer to provide solutions that meet their needs.
Our customers always come first. Unlike some technology suppliers, we won’t try to sell you unnecessary software just to hit sales targets and then charge hefty implementation bills.
Whether Fixed-Price or Time and Materials, our prices are extremely competitive.
We operate a fully remote business, and do not carry any of the traditional costs that other consultancies do. Our lack of offices and infrastructure allows us to pass these savings on to our customers. Depending on the requirement, we can use an appropriate mix of onshore and offshore consultants to minimise our charges.
We are not tied to a single technology supplier, which enables us to be fair, honest and direct, and offer a balanced view.
We represent the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. We are not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ESM solution for their needs.
Our Insights
amruta.hingane@accscient.com2024-08-09T16:11:40+00:00
![](https://www.xcession.co.uk/wp-content/uploads/2024/08/AI-in-the-next-12-months-in-ITSM.webp)
Only 28% of UK Public Sector Organisations are planning to use AI in the next 12 months (in ITSM)!
Only 28% of UK Public Sector Organisations are planning [...]
amruta.hingane@accscient.com2024-08-09T12:37:20+00:00
![](https://www.xcession.co.uk/wp-content/uploads/2024/08/UK-Public-Sector-Organisations-AI-in-ITSM.webp)
Over 90% of UK Public Sector Organisations are not using AI in ITSM. Why not?
Over 90% of UK Public Sector Organisations are not [...]
amruta.hingane@accscient.com2024-08-09T12:37:16+00:00
![](https://www.xcession.co.uk/wp-content/uploads/2024/08/UK-Public-Sector-organisations.webp)
Less than 10% of UK Public Sector organisations are using AI in ITSM. Are you?
Less than 10% of UK Public Sector organisations are [...]